What is the problem? AT&T or Apple?

Fri, Jun 26, 2009 03:20 PM
So, I told you how AT&T messed up my account when I ordered the new iPhone.  Well, I go the new one on Friday via FedEx.  I then left for Velocity in San Jose, CA on Sunday.  The phone was not activated when I left.  So, I had to take my old iPhone and my new iPhone 3GS with me.  Grrrr.  On top of that, I had to keep them both on me because afaik, as soon as the new one started working, the old one would not.  Double Grrrrrr.

I was blaming AT&T for this over and over.  I tried calling them on Saturday and the guy on the phone said he was instructed to tell me to go to an AT&T store or an Apple Store.  I did not have time to find an AT&T store.  I tried the Apple store as we were having dinner right near it.  But, the wait was an hour!!! Triple Grrrrrrr. 

So, on Sunday night, I got this email from Apple:
Dear Apple Customer,

Thank you for your recent Apple Store order. We appreciate your patience and apologize for the inconvenience caused by the delay in your iPhone activation.

We are still resolving the issue that was encountered while activating your iPhone with AT&T. Unfortunately, due to system issues and continued high activation volumes, this could take us up to an additional 48 hours to complete.

On Monday, you'll receive an email from Apple with an iTunes Store credit in the amount of $30. We hope you will enjoy this gift and accept our sincere apologies for the inconvenience this delay has caused.

Thank you for choosing Apple.

Sincerely,
Apple Online Store Team
So, whose fault is this?  Is it Apple or AT&T?  I had been assuming AT&T all along.  But, Apple is giving me the credit.

On Monday morning, at about 11:30CDT, my phone was activated.  That is about 62 hours after I hooked it up to iTunes.  The phone is great. 

I guess I should listen to Louis CK says and just be happy that the future is here and quit bitching.

1 comments
Gravatar for Moon Maw

Moon Maw Says:

Yes my son...stop bitching and be glad you're not standing in the hallway holding the phone receiver waiting to "dial" the phone because someone on your "Party Line" is still using the phone at their house and you have to wait until they are all talked out! Of course you got all the good gossip while you waited! :) Love, Mom

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